Our Customer Reviews

Car service you can trust

At Continental Motor Works we provide each of our customers with reliable, trustworthy car service. We know that each time we work on your car our reputation in the community is on the line, and we act accordingly. This is why we have such loyal, enthusiastic customers! Let our auto repair professionals show you that you can trust Continental Motor Works.

Customer loyalty is our number one priority

The purpose of our business is to repair vehicles quickly, skillfully and honestly. We are here to help you make informed choices that work for your budget by providing expert advice. We are grateful for your business and we do everything we can to keep it. Our customers trust us to keep them on the road; come see why.

The 3Rs of Auto Repair

Great auto repair provides you with the three Rs: reliability, responsiveness, and the right prices. Here’s how we do it:

Reliability. Our team of skilled auto repair professionals gives you reliable service. You can count on us to keep your vehicle running great. Our goal is to keep you coming back to us year after year, and each time you do, we work as hard as we can to make your experience a pleasant one.

Responsiveness. When you talk, we listen. Too many consumers feel that car service shops are dishonest. Only by responding to your questions in a patient, thorough way can you feel totally at home with our work.

Right prices. Your vehicle is one of your most important investments. When your vehicle doesn’t work, your livelihood and personal life can be hurt. Our trained team will take care of your vehicle like it’s our own.

See what members of our family of customers say about our services above and make an appointment today!

4

We met up with Continental Motors a few years ago when we inherited a friends BMW Series 7 that had a few miles on it. When we got it, we thought to have it looked at and take care of anything that needed attention. The original estimate from ANOTHER company was super high and I thought it made sense to get a second opinion. We were referred by a friend to Continental. Jeff and his crew said other things were happening and overall, their repair addressed more major things and came in below the other companies estimate. Last year on a routine visit the car was outside when we picked it up and noticed that a part on the windshield was missing -- Continental ordered and took care of it in a spirit of going the extra mile. We are ready to tow it in to them for what might be a major repair but glad that we have them in our corner when it comes to having a car whose birthday is in the double digits :)

5

Continental Motor Works. Jeff and his team are honest, caring and professional. Totally trustworthy!

1

I have never written a negative review, but I want to warn the community about this business. The owner Jeff Spivak was an acquaintance of mine, and I had been bringing my cars to him for several years. Once or twice, I had doubts about his professional standards because I often arrived with problem X and then ended up paying to fix X and a new problem Y that had been discovered. But Jeff was an acquaintance, and I trusted him as such. Several months ago, I came in with a broken heater core; it had leaked into my interior. Replacing the core, Jeff's mechanic broke the ventilation flap that controls the hot and cold air. That made the car useless since one could not defrost the windshield. Then he asked for more money to fix the part he had broken, and in the end it cost me around $1100 and he kept my car for two weeks. After a month or so the AC ran out of freon! Then I took the car to another dealer, who showed me the broken parts that Jeff's mechanic had put back in. The AC had lost its freon because the gaskets had not been sealed properly. In all, I had to spend around $1400 at two shops to get a heater core replaced! I would not be writing this negative review if I did not feel that Jeff Spivak had taken advantage of me, an acquaintance he had known for several years. If you can't trust a mechanic who seems to be a friend, then that's a huge red flag.

5

Excellent work, very good service-I will take my FJ Cruiser back for service. They are not cheap, but less expensive than the dealership. And the service is far superior. I felt like Jeff gave me the real deal, listened to what I wanted done, and did good work. Straight up quality automotive work. You might get cheaper somewhere, but you would be dipping into the underworld of motor vehicle repair where you can't be sure of you what you are getting. They gave me a ride to my work and picked me up at the end of the day. They made it easy and feel good about the work. That is worth paying for. It''s worth reading the hidden or "not recommended" reviews for these guys. Most of them are excellent, and a few seem like they are written by competitors or someone out to get them. My partner has been taking her minivan to them for ever and they have done a a great job with it.

5

Great place to have your vehicle serviced!!!

4

Sorry to see the negative reviews, but that was not my experience, Jeff was courteous, helpful and got me out of a tight spot when my starter failed on my 2005 Honda Element on a trip from San Diego to S.F. We had spent the night on the beach at Oceano Dunes and the car had to be towed to the shop. They diagnosed the problem and took care of it in the time they said they would and Jeff gave me and my family a ride to a local hotel to stay the night. Great work guys, thanks a lot.

5

Jeff, the owner of Continental Motor Works, did a pre-purchase inspection of a used Volvo wagon we were looking at and the detailed report he provided saved us nearly $2600 in repairs that the dealer had to do before we completed the transaction. Needless to say, they've been our mechanics ever since! Always a pleasant experience... and the popcorn machine is a BIG hit with our kids!

5

These guys do good work and take care of there customers. Sometimes they are a tad more expenseive. One time my car was having minor issues. He found the problem free of charge because I was a loyal customer. Jeff

1

Warning, do not go here! Total rip off artists, Jeff with his small town charm, and Prozac smile ripped us off big time. We had just moved to town from back east, one of our cars wasn't running right, when it came off the transport truck. Continental motorworks charged us over $2000. For what was in reality a major tuneup, fluid changes, no parts! We had the same work done on our other car at another repair shop for $600. Like the other reviews, the car still didn't run right, and we ended up having to buy a new car.

1

I took my car to Continental MotorWorks Auto Repair because of the large number of positive reviews they have received on Google, so I was extremely disappointed when their level of service definitely did not live up to their previous reputation. I brought my car in after it overheated, and they charged me a diagnostic fee of $89.10 even though they were not able to diagnose or repair the problem. I was under the impression that the diagnostic fee I was charged would at least be taken out of any further work done on the car; however, Continental MotorWorks Auto Repair then refused to work on the car since we purchased the parts, and they're now claiming that the diagnostic fee wouldn't have come out of the repair costs anyway(!?) I have never taken my car to a company that didn't apply a diagnostic fee to any work that needed to be done. Since this is a standard industry practice, I would have expected them to be clear if this was not their policy, since this would constitute a material fact that would have resulted in my deciding to take my car elsewhere had I known. I also asked for a refund of the diagnostic gee, which they declined. What a disappointment - I won't be taking my car there again.

Continental Motor Works is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Continental Motor Works (805) 541-1464 if you have any issues in accessing any area of our website.